About ACE Technical Solutions Group

Learn about our journey, our values, and what makes ACE Technical Solutions Group your trusted IT partner in Toronto. We're dedicated to providing exceptional IT support and solutions tailored to small and medium-sized businesses.

Our story

Fueled by 25 years of experience supporting infrastructure and ensuring network security for Fortune 1000 companies, ACE Technical Solutions Group was founded to fill a crucial gap in the market. We provide dedicated IT support to small and medium-sized businesses that deserve enterprise-level service without the enterprise-level price tag. As your virtual CIO, we proactively maintain your infrastructure, implement best practices, and collaborate with third-party vendors to guarantee 99.9% network and resource availability. Keeping your technology up-to-date and reliable is our priority.

The ACE Technical Solutions Group solutions difference

Unlike other IT consulting companies, we assign a dedicated IT specialist to each client. This ensures that our technician becomes intimately familiar with your business, employees, and IT infrastructure. Forget generic help desks – you'll have a dedicated IT professional who understands your specific needs. Our success stems from our commitment to quality products, the latest technologies, and unparalleled customer service. From initial consultation to post-installation support, we're dedicated to exceeding your expectations and earning your trust.

Our approach

Our process is designed to understand your unique needs and deliver effective IT solutions:

  1. Initial Discovery & Understanding: We meet with stakeholders to understand your business model, challenges, goals, and constraints.
  2. Needs Analysis & Gap Identification: We map your current state vs. your desired state and prioritize issues based on business impact, risk, cost, and effort.
  3. Strategy & Roadmap Development: We develop a technology strategy aligned with your business strategy, proposing a phased roadmap for implementation.
  4. Solution Design & Implementation: We select technologies, services, and partners that fit your business, minimizing disruption and ensuring user adoption.
  5. Monitoring, Support & Continuous Improvement: We provide ongoing support and monitoring to ensure your systems stay healthy, secure, and aligned with your business.
  6. Outcome Measurement & Value Delivery: We track outcomes, providing clear reporting that links IT metrics back to business metrics.

"ACE Technical Solutions Group has been a game-changer for our business. their proactive approach and dedicated support have allowed us to focus on growth, knowing our it infrastructure is in expert hands."

Geroge Swan, Forstar Capital